FAQ

Yes. There is a single plan — Free Forever — and it includes every feature. No credit card, no trial clock, no usage limits.

If we add paid add-ons one day, the existing free tier will stay intact with everything you see today. We will not paywall features you are already using.

No. Collect as many reviews, spin up as many sites, and invite as many team members as you need.

Four: a public review link you can share anywhere, tokenized email invites, CSV import from other platforms, and manual entry for offline feedback. All four feed the same moderation queue.

When a customer submits through an invite token you sent them, their review is tied to the invite and shows a verified badge. Public submissions without a token are not marked verified.

Yes. Invites without a response get automatic follow-ups at three-day intervals, capped at two reminders so you never come across as spammy.

Up to three photos per review (JPG, PNG, or WebP, 5MB each), plus an optional avatar with a round crop UI. Gravatar is auto-detected from their email.

No. Every new review lands in a pending queue and stays there until you approve it. You can set auto-publish rules by rating if you trust the signal.

Honeypot fields block bots, rate limits block scripted spam, and helpful votes are deduped by fingerprint so one person cannot stuff the ballot. You also control auto-hold rules for low ratings and flag keywords.

You can hide, feature, or delete any review on your sites. We log the moderation actions so your team has an audit trail.

Copy a single script tag from the dashboard and paste it anywhere. Change the data-layout attribute to pick between grid, list, carousel, featured, or badge.

Yes. It is vanilla JavaScript in a shadow DOM, under 10KB gzipped, with no framework dependencies. Works on plain HTML, WordPress, Webflow, Shopify, Next.js, and everything in between.

It loads async so it never blocks rendering, and the API response is cached on the edge for 60 seconds with 300-second stale-while-revalidate. You will not feel it.

Positively. The widget emits JSON-LD Review schema into the host page, and your public review page ships with full Organization, AggregateRating, and Review structured data so Google can show rich results.

Yes. Set a primary color in your site settings or override per-embed with data-color. The widget also inherits your host page typography.

Yes. Upload a logo (with a round crop UI), set a tagline, and choose a custom slug for your public review page.

Not currently. It is a small, tasteful attribution that helps us stay free. If you have a specific reason you need it hidden, email us.

Yes. You can export them to CSV any time from the dashboard. No vendor lock-in, no hostage data.

We use row-level security on every table, so even a bug in our code cannot leak data across accounts. Reviewer emails are never displayed publicly.

Reviewers can request deletion via your team, and the dashboard lets owners remove any review and associated personal data on request.